Legal

Cookie Policy

Last updated: December 6, 2025

About This Cookie Policy

At Kuruwaa, we use cookies and similar tracking technologies to enhance your experience on our platform, improve our services, and protect your information. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, enhance functionality, and provide analytics to improve services. Cookies can be "persistent" (remaining on your device) or "session" (deleted when you close your browser).

Types of Cookies We Use

1. Essential Cookies

Purpose: These cookies are necessary for our website to function properly. They enable core functionality such as security, authentication, and accessibility.

Examples: Session management, security tokens, account login status

Note: These cookies cannot be disabled as they are essential for service operation.

2. Functional Cookies

Purpose: These cookies remember your preferences and choices to provide a personalized experience.

Examples: Language preferences, region settings, caretaker search filters, preferred communication methods

3. Analytics and Performance Cookies

Purpose: These cookies help us understand how visitors interact with our platform, allowing us to improve service quality and user experience.

Examples: Page views, user journey tracking, feature usage analytics, error reporting

Third-party services: We may use Google Analytics, Mixpanel, or similar services to collect this data.

4. Marketing and Advertising Cookies

Purpose: These cookies track your browsing habits to deliver relevant advertisements and measure campaign effectiveness.

Examples: Retargeting pixels, conversion tracking, ad personalization

Third-party services: We may use Facebook Pixel, Google Ads, LinkedIn Insight Tag, or similar advertising platforms.

How We Use Cookies

Kuruwaa uses cookies and similar technologies to:

  • Maintain Your Session: Keep you logged in as you navigate through our platform
  • Remember Your Preferences: Store your language, location, and care preferences
  • Enhance Security: Detect and prevent fraudulent activity and unauthorized access
  • Improve Services: Analyze usage patterns to optimize platform performance
  • Personalize Content: Tailor caretaker recommendations and content to your needs
  • Communicate Effectively: Show relevant information based on your care journey
  • Measure Effectiveness: Understand which features and services are most valuable

Third-Party Cookies

We work with trusted third-party service providers who may set cookies on our behalf. These partners help us with:

Analytics Services

Google Analytics, Mixpanel - to understand user behavior and improve our platform

Payment Processing

Stripe, PayPal - to securely process payments

Communication Tools

Intercom, Zendesk - to provide customer support

Social Media Integration

Facebook, LinkedIn, Twitter - for social sharing and authentication

These third parties have their own privacy policies governing their use of information.

Your Cookie Choices

You have control over cookies and can manage them in several ways:

Cookie Consent Manager

When you first visit our site, you can accept or decline non-essential cookies through our cookie consent banner. You can change your preferences at any time through our cookie settings.

Browser Settings

Most browsers allow you to manage cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies after each session
  • Make exceptions for trusted websites

Opt-Out Tools

For advertising cookies, you can opt out through industry tools like the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

Important: Blocking or deleting cookies may impact your ability to use certain features of our platform. Essential cookies cannot be disabled without affecting core functionality.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want your online activities tracked. Our platform currently does not respond to DNT signals, but you can control cookies through the methods described above.

Mobile Devices

Mobile devices have settings to control tracking and advertising. Check your device settings for options like "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android).

Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for varying periods:

  • Authentication cookies: Up to 30 days
  • Preference cookies: Up to 12 months
  • Analytics cookies: Up to 24 months
  • Marketing cookies: Up to 12 months

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our practices. We will notify you of significant changes through our platform or via email. Please review this policy regularly to stay informed.

Questions and Contact

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Kuruwaa Healthcare Services

Email: legal@kuruwaa.com

Phone: (984) 037 - 7461

Address: Nayabazar, Pokhara

Your Trust Matters

At Kuruwaa, we're committed to transparency about how we collect and use data. Cookies help us provide you with the best possible care experience while respecting your privacy choices. Thank you for trusting us with your healthcare needs.